Customer Care
DELIVERY AND INSTALLATION
DELIVERY SERVICE
Our ready-to-assemble furniture is professionally built and delivered to your home, business or office. With our flat pack delivery service, you don't have to carry a thing! All you need to do is order the products with us and our delivery service team will bring your products to your doorstep ready to be assembled either by you or by our team of professionals. If you choose to assemble the furniture yourself, in the package delivered to you by our team you will find all the furniture components, the assembly guide and everything else you need in order to assemble the furniture item correctly.
Below is our delivery charges table :
Below is our delivery charges table :
| Delivery Destination | Charges |
| Johor bahru area purchase above RMxxx or self pick up | free |
| In xxkm – Purchase below Rmxxx (within johor bahru area) | |
| Out xxkm – Purchase below Rmxxx (area name) | |
| Within peninsular Malaysia johor,kedah,Kelantan,Melaka,Negeri Sembilan , Pahang , Perak , Perlis , Pulau pinang , Terengganu (No installation) |
INSTALLATION SERVICE
If you require installation, there will be a no charge depending on your location and the items that need installed. Here at PK Furniture we can assemble everything with ease from desks to bookcases or shelving systems, our team of professionals can do it all for you. Why stress yourself and spend time trying to assemble the furniture when you can use our qualified assemblers to help you? We deliver your products to you, we unpack it, build it and set it up to your satisfaction.
FREQUENTLY ASKED QUESTION (FAQ)
MY ACCOUNT
1. HOW DO I REGISTER A NEW ACCOUNT?
Please click user icon on top right this web to register a new Account and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
2. DO I NEED TO CREATE AN ACCOUNT TO SHOP WITH YOU?
Yes you do, just follow the easy steps on the screen. This will allow you to order easily without having to filling in your details every time you shop with us.
3. HOW DO I CHANGE DETAILS ON MY ACCOUNT?
You can log in to your account and change your details at any time.
4. HOW DO I RECOVER MY FORGOTTEN PASSWORD?
If you have forgotten your Password, please e-mail us at sales@pk2u.com.my along with your registered name and e-mail address.
PRODUCT ENQUIRIES
1. I WOULD LIKE TO UNDERSTAND MORE ABOUT THE PRODUCT'S MATERIALS, CAN YOU PLEASE CLARIFY?
Kindly refer go to our resources page for our individual product page for the full product description.
2. DO YOU HAVE FREE INSTALLATION FOR ALL PRODUCTS?
We do provide basic installation for selected products. You may call or whatapps with us on this contact number +6018-7845887 or you can email to sales@pk2u.com.my to ask for further information regarding the installation.
3. HOW DO I TEST / CHECK THE QUALITY OF THE PRODUCT?
However do feel free to enjoy an offline experience at our Johor Bahru Showroom to check our product quality.
PURCHASE ENQUIRIES
1. WHAT IS THE AVAILABLE PAYMENT METHOD?
We do provide several types of payment methods, Kindly refer to our Payment & Shipping Policy.
2. DO YOU OFFER INSTALLMENT PLAN?
We DO NOT offer any installment plan at this moment for our website products. However we do accept this on our third party platforms i.e. LAZADA Store. Please refer to our LAZADA Store for more information if you wish to understand more about available installment plan for selected products.
3. HOW CAN I CLAIM MY DISCOUNT VOUCHER?
At your checkout page, click "Use Gift Voucher" bullet button, enter your gift voucher code in the given column and click the "APPLY VOUCHER" button. Your total amount after discount should be reflected instantly. Should there be any technical issue, please screen shot your webpage and email to us at hello@lavino.com.my. We shall get back to you within 24 hours working time.
4. DO YOU PROVIDE ANY BULK PURCHASE OFFER / COMMERCIAL PROJECT QUOTATION?
We do have bulk purchase offer for commercial project. Please send in your enquiries to us via email at sales@pk2u.com.my .
DELIVERY ENQUIRIES
1. DO YOU PROVIDE FREE DELIVERY?
No.
2. DO YOU DELIVER TO OUTSTATION BESIDES JOHOR?
We can deliver outside johor district. For outstation custom delivery request, please email us at sales@pk2u.com.my . We will come back to you by soonest possible on the potential arrangement and outstation delivery cost.
3. HOW LONG IS YOUR DELIVERY TIME?
Our standard delivery time is 1 – 2 weeks depending on your purchase platform and product. Kindly be rest assured that we will be in contact with you 1 day prior to your delivery date. For selected campaign's promo & other platform items - It is entitle to 8 working days of delivery timeline. As for all the listed general items in our website - It is 14 to 21 working days of delivery timeline.
4. CAN I MAKE SPECIAL ARRANGEMENTS IF I WANT TO HAVE DEDICATED DELIVERY DATE & TIME?
At this moment we apologise that we are only able to deliver within the 8 to 21 days time frame. However we do provide a pick up option if you would like to arrange your own immediate collection (For small items). Unfortunately, we can't guarantee you the stock availability for the items you are looking for. However do feel free to contact us at +6018-7845887 to check on the product stock availability before your purchase. Thank you.
5. CAN I REQUEST WEEKEND DELIVERY? OR ANY SPECIAL DELIVERY REQUEST?
You may enter your special request or any additional instructions during purchase checkout. We will come back to you by soonest possible on the potential arrangements.
WARRANTY & CLAIMS ENQUIRIES
1. DO YOU PROVIDE PRODUCT WARRANTY?
Yes we do! All products purchased from us will be assured with a minimum of 3-months product warranty. Certain products are entitle up to 10-years and above too!
2. IF I AM NOT SATISFIED WITH THE PRODUCT QUALITY, CAN I RETURN THE PRODUCT?
Unfortunately we do not cover personal comfort's expectations therefore we are unable to accept return unless it is due to manufacturing defect(s). If you have purchased the product from our others e-commerce platform, refer to the e-commerce Return Policy for more information on the product return procedure.
GENTLE REMINDER: All transportation & minimal administrative charges will be born by the customer. If you have purchased the product from our online store ,we may not be able to proceed on your product return if there is no manufacturing defect(s) that can be examined through photo proof.
GENTLE REMINDER: All transportation & minimal administrative charges will be born by the customer. If you have purchased the product from our online store ,we may not be able to proceed on your product return if there is no manufacturing defect(s) that can be examined through photo proof.
3. I HAVE RECEIVED A BROKEN/ MALFUNCTION PRODUCT, HOW CAN I RETURN / REPLACE THE PRODUCT?
Our sincerest apologies if this mishap happened. Please fill up our Complaint & Return Form. Our respective personnel will follow up with you personally within 24 hours during working hour. You may also refer to our site Terms & Conditions for more details information.
4. CAN I KNOW HOW LONG IT WILL BE UNTIL I HAVE RECEIVE MY REFUND?
For other payment methods, Kindly email us at sales@pk2u.com.my with these following details, ( Full Name, IC Number, Bank Account Number, Bank Name, Account full name and contact number ) Upon receiving this email the refund process would take around 14 to 21 Working Days. (Please refer to our site Terms & Conditions for further information).
PRIVACY POLICY
This Privacy Policy is applicable to PK Furniture System Sdn. Bhd. (trading as to PK Furniture System in Malaysia) (hereinafter referred to as “our”, “us”, “we”).
This Privacy Policy is applicable to PK Furniture System Sdn. Bhd. (trading as to PK Furniture System in Malaysia) (hereinafter referred to as “our”, “us”, “we”).
ABOUT OUR PRIVACY POLICY
This Privacy Policy explains how we manage your personal information that we collect about you. Please read this Privacy Policy before using the website at www.pkfurniture.com.my (the "Website") or before you submit any personal information to us.
By using the Website, you are accepting the practices described in this Privacy Policy. This Privacy Policy is incorporated into, forms part of and is subject to the Terms of Use of the Website. Your use of this Website and any personal information you provide on the Website remains subject to the terms of this Privacy Policy and Terms of Use In particular, you must be of the age of majority in order to use the Website. By using our Website, you are confirming that you meet the minimum age requirement.
You are encouraged to review this Privacy Policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used.
By using the Website, you are accepting the practices described in this Privacy Policy. This Privacy Policy is incorporated into, forms part of and is subject to the Terms of Use of the Website. Your use of this Website and any personal information you provide on the Website remains subject to the terms of this Privacy Policy and Terms of Use In particular, you must be of the age of majority in order to use the Website. By using our Website, you are confirming that you meet the minimum age requirement.
You are encouraged to review this Privacy Policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used.
COLLECTION OF YOUR PERSONAL INFORMATION
We and/or our third party service providers may collect your personal information:
directly from you;
when you register as a member of the Website;
where you access and interact with the Website; or
from other sources.
The information collected from you may include personally identifiable information (such as your name, NRIC/passport or other personal identification number, postal or e-mail addresses and telephone numbers) and personal content preferences.
directly from you;
when you register as a member of the Website;
where you access and interact with the Website; or
from other sources.
The information collected from you may include personally identifiable information (such as your name, NRIC/passport or other personal identification number, postal or e-mail addresses and telephone numbers) and personal content preferences.
OUR USE OF COOKIES
A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with the Website and do not use cookies to record any personal information.
Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.
Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.
USE AND DISCLOSURE OF PERSONAL INFORMATION
We will not share your information with any other organisations other than related companies, sister companies and those third parties directly related to the delivery of the products you have purchased from the pkfurniture website. However, such information will be disclosed if the consent of the customer has been obtained or is in accordance with and is required by applicable laws and regulations. PK furniture is committed to complying with the provisions of the Personal Data Protection Act 2010. We may however use your contact information to send newsletters from us and from our related companies.
PROVIDING PERSONAL INFORMATION ABOUT ANOTHER PERSON
You represent to us that where you provide personal information to us about another person, you are authorized to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information.
COLLECTION OF COMPUTER DATA
When you visit pkfurniture.com.my, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information. We will destroy this information when it's no longer needed or non-active members within 7 years for our record retention purposes.
- Your computer's IP address;
- Browser type;
- Webpage you were visiting before you came to our site;
- The pages you visit within the Site;
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information. We will destroy this information when it's no longer needed or non-active members within 7 years for our record retention purposes.
SECURING YOUR PERSONAL INFORMATION
We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.
We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorized access, disclosure, loss, misuse and alteration.
We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorized access, disclosure, loss, misuse and alteration.
CHANGES TO OUR POLICY
From time to time it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change this Privacy Policy at any time. Amendments or replacements of the Privacy Policy will be posted on the Website.
DIRECT MARKETING
You consent for your personal information to be included in a database for use in direct marketing by us and our related entities or our third party contractors. If you do not wish to receive marketing material from us, you can opt-out or unsubscribe, by contacting us. All emails, SMS and newsletters from this Website allow you to opt-out of further mailings by clicking on the link or responding “unsubscribe”.
INTERPRETATION
All defined terms in this Privacy Policy shall have the same meaning in this Privacy Policy as is given to those terms in the Terms of Use of this Website.
RETURN AND REFUND POLICY
RETURNS
Our refund policy is 7 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
TERMS OF USE
TERMS OF USE
The information contained in this Site is for general guidance on matters of interest only. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this Site.
Accordingly, the information on this Site is provided with the understanding that the authors and publishers are not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser in the applicable field.
While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, PK FURNITURE SYSTEM Sdn. Bhd. (1007317-T) is not responsible for any errors or omissions, or for the results obtained from the use of this information.
All information in this Site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will PK Furniture, its related corporations, agents or employees or consultants thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Certain links in this Site connect to other Web Sites maintained by third parties over whom PK Furniture has no control. PK Furniture makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.
Accordingly, the information on this Site is provided with the understanding that the authors and publishers are not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers. Before making any decision or taking any action, you should consult a professional adviser in the applicable field.
While we have made every attempt to ensure that the information contained in this Site has been obtained from reliable sources, PK FURNITURE SYSTEM Sdn. Bhd. (1007317-T) is not responsible for any errors or omissions, or for the results obtained from the use of this information.
All information in this Site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will PK Furniture, its related corporations, agents or employees or consultants thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Certain links in this Site connect to other Web Sites maintained by third parties over whom PK Furniture has no control. PK Furniture makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.
WARRANTY
PK FURNITURE SYSTEM WARRANTY INFORMATION
PK Furniture System promises to repair or replace component of ALL OFFICE CHAIR that is found to be defective in material or workmanship within 1 year from the date of original purchase. This warranty is subject to the provisions below.
COMPONENT AND PART
- Chair base and castor is warranted for one year from date of purchase.
- Gas lift and mechanism is warranted for one year from date of purchase.
EXCLUSIONS
This warranty does not apply and no other warranty applies to:
- All upholstered mesh, fabric, pu, pvc and leather.
- Normal wear and tear, which are to be expected over the course of ownership.
- Modifications or attachments to the product that are not approved by PK Furniture System.
- Products that were not installed, used or maintained in accordance with product instructions and warnings.
- Products used for rental purposes.
TO OBTAIN SERVICE UNDER THIS WARRANTY
By following the procedures outlined below, you can be assured of the best level of service.
1. Contact us at +607-5953587 or +6018-7845887 within 30 days of discovery of the defect. Be prepared to affirm that you are the original purchaser of the product and to provide the invoice numbers from the product in question.
2. We will gather all pertinent information regarding the claim and inspect the product. (Please allow a reasonable amount of time for inspection and review.)
If PK Furniture System affirms that the product in question is eligible under the conditions of the warranty as stated above, the customer service representative will determine whether to provide replacement parts or authorize repairs.
1. Contact us at +607-5953587 or +6018-7845887 within 30 days of discovery of the defect. Be prepared to affirm that you are the original purchaser of the product and to provide the invoice numbers from the product in question.
2. We will gather all pertinent information regarding the claim and inspect the product. (Please allow a reasonable amount of time for inspection and review.)
If PK Furniture System affirms that the product in question is eligible under the conditions of the warranty as stated above, the customer service representative will determine whether to provide replacement parts or authorize repairs.
